Sunrise
Sunrise Communications AG is a prominent telecommunications company providing mobile and fixed-network services under its own brand as well as through various mobile communications providers.
Case Details
Clients: Sunrise
Period: June 2019 – Current
Tags: Telecom
Project Duration: 5 years
Client website: www.sunrise.ch
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The Story
Sunrise Communications AG is a prominent telecommunications company providing mobile and fixed-network services under its own brand as well as through various mobile communications providers. Over the years, Sunrise has undertaken numerous projects across different segments, catering to both B2C and B2B customers. These projects reflect the company’s commitment to innovation and delivering exceptional services to its diverse client base.
The Challenges
Participating a large-scale, multi-vendor project for Sunrise posed several challenges:
- Cross-Vendor Collaboration
The team consisted of multiple vendors, each bringing its own methodologies, tools, and workflows. Ensuring seamless collaboration among these diverse teams was a significant challenge. - Project Synchronization
Synchronizing efforts across such a large and distributed team required exceptional planning and communication to avoid delays or misalignment. - Deadline Management
Meeting strict deadlines while maintaining high quality standards was a consistent challenge, especially given the complexity of the project.
The solution
To address these challenges, a structured and proactive approach was adopted:
- Establishing a Comprehensive Process: A robust process was built from the ground up, ensuring that all team members adhered to unified standards and practices. This framework facilitated better coordination and accountability across the project.
- Close Client Collaboration: Our deep understanding of the solution and the client’s requirements enabled us to work closely with Sunrise at every step of the project. Regular communication and collaboration ensured alignment with their objectives and expectations.
- Expanding Responsibilities: Recognizing our expertise and the quality of our work, Sunrise entrusted us with additional responsibilities. This included taking over software development tasks within the project, further solidifying our role as a trusted partner.
- End-to-End Involvement: From designing and conceptualizing solutions to implementing and testing business requirements, our team played a critical role in ensuring the project’s success.
Results
The solutions implemented not only addressed the initial challenges but also exceeded the client’s expectations. Sunrise expressed high satisfaction with our contributions, which strengthened the partnership and ensured the project remained on track for long-term success.