Citymesh
Deutsche Telekom (DT) is one of the largest telecommunications providers in Europe, offering a wide range of services, including mobile communications, broadband, and fixed-line internet.
Case Details
Clients: Citymesh Connect N.V.
Period: January 2024 – Current
Tags: Telecom, Business
Project Duration: 12+ months
Client Website: citymesh.com
Let’s Work Together
Call us directly, submit a sample or email us!
The Story
Citymesh is a company that specializes in providing advanced communication networks and infrastructure solutions, particularly for businesses and cities. It focuses on offering private wireless networks, often using technologies such as 4G and 5G, to help organizations and municipalities improve their connectivity, security, and operational efficiency.
Citymesh is known for its work in creating customized solutions tailored to the needs of industries such as public safety, logistics, transportation, and healthcare. They typically provide services that include private LTE/5G networks, data analytics, and Internet of Things (IoT) solutions.
One of their notable contributions is to the deployment of private networks for critical infrastructure and applications where reliability and security are key, such as industrial plants, airports, or large-scale citywide networks.
Citymesh, a leading provider of advanced communication network solutions, has introduced three innovative components to further enhance its service offering.
These three components represent Citymesh’s continuous efforts to innovate and enhance its services, offering customers greater control, ease of use, and accessibility.
- Citymesh Customer Portal is an online platform designed for the users of Citymesh’s services, offering a centralized location to manage and monitor their communication network solutions. Through the portal, customers can access various features and functionalities related to their private wireless network services, typically used by businesses, municipalities, and other organizations. Key features of the Citymesh Customer Portal are Network Monitoring, Account Management, Configuration and Control, Analytics and Reporting, Support and Troubleshooting.
- Citymesh Mobile App is an application designed for users of Citymesh’s network services, allowing them to manage and interact with their private wireless networks on the go. Similar to the Citymesh Customer Portal, the mobile app offers a more portable way to access and control network services, making it convenient for businesses, municipalities, and organizations that rely on Citymesh for communication solutions.
Some of the typical features of the Citymesh Mobile App include Network Monitoring – Users can track the performance and health of their network remotely, receiving real-time information about data usage, connection status, and other key metrics, Account Management, Alerts and Notifications – Customers may receive notifications about important updates or issues related to their network, helping them respond quickly to any concerns, Support Access- The app can provide quick access to customer support, enabling users to submit requests or troubleshoot issues directly through the app, Configuration and Control
- Customer Onboarding Web Page in Citymesh is a dedicated platform designed to guide new customers through the process of setting up and configuring their services with Citymesh. This webpage typically serves as the first point of contact for customers after they sign up for Citymesh’s services, such as private wireless networks or IoT solutions.
The main objectives and features of the Customer Onboarding Web Page include Service Introduction – new customers are introduced to the range of services and solutions offered by Citymesh, including private LTE/5G networks, data analytics, and IoT services, Step-by-Step Setup Instructions – The onboarding page often provides clear instructions on how to get started with Citymesh services, such as activating accounts, setting up devices, and configuring network parameters, Account Creation and Configuration, Activation and Troubleshooting
By streamlining the onboarding process, the Customer Onboarding Web Page ensures that new users can quickly and efficiently integrate Citymesh’s solutions into their business or organization, while also offering helpful resources for a smooth transition.
The Challenges
In the scope of this project, which involved testing various components and applications, the primary challenge was the tight timeline for gathering requirements and preparing documentation. The time allocated for understanding the needs, collecting necessary details, and ensuring proper documentation was limited. Additionally, the project required swift development and implementation, adding pressure on the team. Despite the fast pace, it was important to ensure that the systems were thoroughly tested and met the end users’ expectations. The goal was to deliver an effective and reliable solution while maintaining high quality, and ensuring it was fully accepted and satisfactory to the users. Balancing speed with attention to detail and testing processes was crucial in achieving this goal.
The Solution
To address these challenges, the project was executed using an agile approach, which emphasized flexibility and adaptability. The team focused on rapid prototyping and iterative development, allowing for continuous testing and feedback throughout the process. Close collaboration with key stakeholders ensured that the requirements were refined and validated in real time, keeping the solution aligned with user expectations. The documentation process was streamlined, focusing first on the most critical elements, with additional details added progressively. Regular testing cycles were implemented to ensure the solution remained stable, functional, and met user acceptance criteria. This approach allowed the team to meet the tight timeline while delivering a high-quality solution that met the customer’s needs.
Used Tools
Jira – Project management and issue tracking
Ory – Authentication Client Tool
Notion – Documentation and collaboration
Figma – Design and prototyping
Postman – API testing and development
SoapUI – Web service testing